Welcome to Gardman Furniture Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.
Products & Orders
What types of products do you offer?
We specialise in high-quality garden furniture, accessories, and equipment. Our range includes:
- Garden furniture (benches, seats, camping chairs, BBQ equipment)
- Plant support structures (arbours, arches, obelisks)
- Garden tools and accessories (brooms, brushes, canes, stakes, children’s tools)
- Plant care products (additives, blends, cleaning chemicals)
- Garden décor (animal sculptures, bird baths, ceramic pots, animal care items)
- Protective equipment (cloches, growhouses)
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your order.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the transaction process.
Delivery & Shipping
Where do you deliver?
We ship worldwide to help garden enthusiasts everywhere create their dream outdoor spaces. However, due to logistical constraints, we currently do not deliver to Asia and select remote regions.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping: £12.95 flat fee via DHL or FedEx. Delivery typically takes 10-15 days after dispatch (plus 1-2 business days for processing).
- Free Shipping: Available for orders over £50 via EMS. Delivery typically takes 15-25 days after dispatch (plus 1-2 business days for processing).
How long does delivery take?
All orders are processed within 1-2 business days from our warehouse in Salford, UK. After dispatch:
- Standard shipping: 10-15 days
- Free shipping: 15-25 days
Do you provide order tracking?
Yes, once your order is dispatched, you’ll receive a shipping notification email with a tracking number. This allows you to monitor your delivery in real-time.
What should I do if my order hasn’t arrived within the estimated timeframe?
First, check your tracking information for updates. If your order is significantly delayed, please contact us at [email protected] with your order number, and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You may return items within 15 days of receipt, provided they are in original condition with packaging intact. Shipping costs for returns are the customer’s responsibility, unless the item is faulty or incorrect.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and details about the product you wish to return or exchange. We’ll guide you through the process.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-10 business days. The timing of the refund appearing in your account depends on your payment provider’s policies.
Account & Website
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.
How can I update my account information?
Log into your account and navigate to “Account Details” where you can update your personal information, shipping addresses, and preferences.
Contact & Support
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 business hours.
What are your business hours?
Our customer service team operates during standard UK business hours (9:00 AM – 5:00 PM GMT, Monday through Friday).
Still have questions? Contact our customer service team at [email protected] or write to us at:
Gardman Furniture Shop
66 Hankinson Way
Salford, GB CH7H 1ZL
United Kingdom
Gardman Furniture Shop
66 Hankinson Way
Salford, GB CH7H 1ZL
United Kingdom